Updated 10th July 2020
At The London Skin and Hair Clinic and London Real Skin, we are deeply committed to prioritizing the health and well-being of our patients, staff, and community. Nothing is more important than your health and safety, and the need to protect those most vulnerable to the coronavirus (COVID-19).
The London Skin and Hair Clinic is open for face to face medical dermatology appointments and treatment Monday to Friday at our Holborn clinic. We are offering skin-checks, outpatient surgery including biopsies and skin cancer surgery, PDT treatment, along with steroid injections and PRP scalp treatment in clinic.
We are continuing to offer video consultations for new and existing patients, where patients prefer not to travel in to the clinic at this time using our secure medical video conferencing platform. We have worked with all UK private health insurers, including Aviva, AXA, BUPA, Cigna, Healix and WPA, who have advised they will cover remote consultation charges for their members as long as the normal preapproval process is followed.
Regrettably Vitality have decided that they are not covering their members for video consultations at our clinic with our Dermatologists. Video consultations and phone consultations are charged at the same price as in-clinic appointments.
Please call our team on 020 7183 4565 or email us at doctor@LSAH.co.uk to book your appointment or if you have questions about how we are supporting our patients.
In clinic appointments and treatment during Covid
For patients who have their appointment scheduled in clinic, we are following the UK government, Public Health England, and NHS guidance for independent healthcare advice around social distancing and PPE use. We ask that patients do not travel by public transport to attend our clinic and wear face coverings while they are in our clinic. Patients will have their temperature taken on arrival (contactless) and we have social distancing measures in place within the clinic including screens for our staff. If you have a face to face appointment booked at our clinic please make sure you read our in clinic protocol for patients prior to your appointment here. Alternatively you can download our latest protocol in pdf format at LSAH Patient Covid Protocol.
Clinic opening hours
We have focused our clinic hours to Monday to Friday 9:00am to 5:30pm (excluding bank holidays) and during these times our team is available on the phone on 020 7183 4565 or by email to doctor@LSAH.co.uk.
Out of hours, you can continue to book medical dermatology appointments directly with our Dermatologists from our website or clinic facebook page where we have an online booking facility. You can find that here.
As a CQC-registered hospital, The London Skin and Hair Clinic will continue to operate in line with all government directives for the independent healthcare sector regarding the COVID response.
Details on how to prepare for video consultations
We are using secure videoconferencing technology for our consultations. You will be emailed a link with your appointment confirmation that you can click on direct from the email. To ensure the most effective consultation for you, we recommend the following:
- Use Chrome as your browser software for viewing your email and opening the video link
- Test your webcam, speaker, and microphone are all working, ahead of your appointment
- Plan to use a quiet, well-lit room indoors for your video consultation, where you have a good broadband connection. We ask that you do not schedule your appointment while you plan to be out walking outside, or in a cafe, as we want to ensure you get the best care by having the best possible connection and conditions for your video consultation
Our videoconferencing software is also designed to be used on mobiles, however you will not see yourself on the mobile version, you will only see the Dermatologist.
If you are having problems using our videoconference software, it may be because your computer is blocking apps from accessing your camera and / or microphone. You can go to Chrome / Chrome Menu / Settings / Advanced / Privacy and Security / Site Settings
Select Camera – and ensure ‘Blocked’ is not selected
Select Microphone – and ensure ‘Blocked’ is not selected
Please also ensure that the following site is not in your list of blocked sites “https://connect-pabau.com”.
If you are using Mac:
- Choose Apple menu > System Preferences, click Security & Privacy, then click Privacy.
- Select Camera.
- Select the checkbox next to an app to allow it to access your camera.
If you are using Windows:
- Press on the Windows + I shortcut key, or click on the Settings icon from the Start Menu in Windows 10.
- From the Settings window, click Privacy.
- Choose Camera in the left pane. You’ll see an option that says “Let apps use my camera“. Slide the toggle to On and select which of the apps underneath can use your camera.
Aesthetic treatments with London Real Skin
We will be offering aesthetic treatments from August 2020 at London Real Skin. Our team are busy putting in place the protocols and safe measures to ensure that our patients and staff are kept safe while receiving aesthetic treatments. If you would like to be notified once the schedule is open for booking treatments, please send an email to firstname.lastname@example.org.