Payment can be made for outstanding invoices by credit or debit card by opening the invoice emailed to you by the clinic, and clicking on the secure payment link. You will be able to pay securely online and receive a receipt confirming payment.
Alternatively you can call our clinic on 020 7183 4565 to make payment over the phone. Please have your invoice number at hand. We accept all debit and credit cards including American Express.
If you wish to pay by cheque, please make your payment out to “The London Skin and Hair Clinic” and write the patients full name and the invoice number on the back of the cheque. Cheques should be posted to
The London Skin and Hair Clinic
233 High Holborn
London WC1V 7DN
If you wish to make a BACs payment, please make payment to the following clinic account, and use the patients last name and invoice number as the payment reference, so we can match your payment to the outstanding invoice. Our bank account details are:
Account name: London Skin and Hair Clinic Ltd
Sort code: 20-40-71
Account number: 33517543
Payment Terms and Conditions
- Our payment terms are payment in full on the day of the appointment, treatment, test or purchase.
- Patients with medical insurance/third party sponsorship in respect of some or all of the services provided and items supplied are responsible for ensuring that they will be fully covered and in the event that their medical insurer/third party sponsor subsequently declines covering the charges in part or in full they accept that they will be invoiced for this sum and payment will be required within 30 days of invoicing.
- We reserve the right to charge interest on late payment of invoices and collection charges should we require the services of a debt collection company or should we need to apply to the County Court to recover amounts owing.
- Any correspondence relating to outstanding invoices will be made in writing to the address provided by patients when they register with our clinic. It is important that patients keep our clinic informed in writing of any changes in their correspondence address.
- We remind patients that in the event that their medical insurer does not settle part or all of an invoice, that it is the patient’s responsibility to contact their insurer to understand why all or part of the invoice was not covered, this is not the responsibility of our clinic. Patients need to settle the outstanding amount and then in the event that their insurer decides to pay, we are happy to provide an itemized invoice for patients to submit to their medical insurer for reimbursement. We are unable to resubmit invoices to medical insurers when they have communicated they are not covering part or all of an invoice.
- If you believe that you have made payment for an outstanding invoice, please contact our clinic with details of (i) the amount paid (ii) the date of payment, and (iii) how the amount was paid [BACs, card, cheque, cash] so we can reconcile the payment. For BACs payments please ensure that you include the invoice number as a reference.
Debt Collection Process
- As we want our clinic staff to be focused on supporting our clinicians in delivering quality care, we work with Kathy Fraser Associates who are our payment partner for any invoices that are over 30 days old.
- In the event that payment remains outstanding the details of the outstanding amount get passed to our debt collection company P&J to recover any sum’s due for invoices that are over 60 days old.
- Where we need to proceed to legal action in order to recover funds owed to the clinic, we refer the details to Rexton Law LLP who work on our clinics behalf.
- We share patient contact information and information regarding any outstanding invoices with our payment partner, debt collection partner and solicitor, as detailed under our data protection policy